StarPhysio is proud to be a Community Interest Company (CIC), which means we reinvest any surplus back into the services we provide for children and families and ongoing training / professional development for our team. One of our key commitments is to make aquatic physiotherapy accessible for local families in Sussex and we provide subsidised aquatic physiotherapy, helping to reduce financial barriers and ensure access to high quality therapy.
We also log and deliver ‘free’ support and advice to families outside of their scheduled appointments to ensure we support the process from afar and from start to finish.
This reflects our wider values: supporting the whole family, focusing on long term wellbeing, and creating lasting social impact for our community.
Initial Neurodevelopmental Assessment – subsidised
From £110
PER SESSION
- Includes email summary or plan
More information – This assessment fee is for local families who are supporting themselves financially and does not include travel time or mileage – this may be added on booking if appropriate – we endeavour to use local therapists or visit when in area to reduce or waive these fees if possible – *this includes a brief style summary email of our visit and plan and/or onward referral if appropriate.
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Follow up community visit – subsidised
From £90*
PER SESSION
More information – This fee is for local families who are supporting themselves financially and does not include travel time or mileage – this may be added if appropriate – we endeavour to use local therapists or visit when in the area to reduce or waive these fees if possible.
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Other reports, visits and assessments
£100
PER HOUR
More information – this is our standard fee for report writing, assessment per hour and ongoing community visits for unsubsidised intervention. We will provide a quote on request depending on need and location and nature of request. Initial ‘meet and greet’ contact is not chargeable and is scheduled by phone, email or online. Our travel costs are £60 per hour and £0.65 per mile.
Contact usTherapy Fees
Aquatic Therapy Session
From £95
PER SESSION
More Information – this is our subsided rate for a session at one of our clinic sites – depending on circumstance and/or need pool hire may be added/chargeable. If we are supporting in the community or private pool, travel and mileage will be applicable and visits are charged at our rate of £100 per hour.
Contact usSoft Tissue Massage Session
£65
PER SESSION
More Information – this is carried out by our qualified massage therapist. Travel time and mileage is applicable to this charge at a charge of £40 per hour and mileage of £0.65p per mile. We will provide a quote on request depending on need, location and nature of request.
Contact usOther Therapies and Services
FEEDBACK
Lastly, Thank you for joining us on ‘many journeys, one mission’. We expect your experiences with us to be positive and affirming but we would also welcome any feedback you would like to give us, good or bad.
RECORDS AND GDPR
All records are held securely in line with UK – GDPR guidelines, any submission of information via our contact form or any method will be handled in a sensitive manner. As StarPhysio operates at the highest levels of customer service we have policies governing our operations and these are available on request, including UK – GDPR, consent and dignity, archiving, backup and data breach, invoicing & debt recovery, complaints, IT and data security and retention of records.
APPOINTMENT REMINDERS AND BOOKING CONFIRMATIONS
StarPhysio utlises a well-respected and secure database system to manage bookings, client records and invoicing called Cliniko. We normally send out booking confirmation emails and appointment reminders via email, you will have the opportunity to opt in or out of this service.
INVOICING
StarPhysio will invoice you after your session, this will be agreed on a session, weekly or monthly basis by your treating therapist. Invoices will be sent by email (or post if preferable) and have a 14 day payment period. We ask that you pay by BACS payment, if this is not possible, then please negotiate alternative payment with your treating therapist. Please ask for a copy of our invoicing and debt policy for the terms and conditions. Please contact us if you require a full copy of our fees, terms and conditions.